Reliability and quality of products, processes and services have become vital ingredients of successful enterprises. In today's highly competitive business and industrial environments, it is mandatory that top management is fully conversant with new thinking, techniques and developments in the field, so they can take a competitive lead-and maintain it. Equipment maintenance and availability, gauging, calibration and measurement, life cycle costing, marketing aspects of quality, product liability, product testing techniques and systems, quality function deployment, reliability and quality education and training, productivity and adjusting and assessment and certification, statistical quality control, system modeling including simulation, and teamwork, these are just some of the major issues in quality management and supply chain management today. This page provides fresh perspectives to quality by great thinkers on quality, hopefully inspiring those working in the field of quality improvement.
#1
Quality is not an act. It is a habit.
Aristotle 384BC-322BC, Greek philosopher and scientist, student of Plato and teacher of Alexander the Great
#2
Everything can be improved.
C. W. Barron
#3
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.
Peter F. Drucker, American Management Guru
#4
Professionalism means consistency of quality.
Frank Tyger
#5
It is quality rather than quantity that matters.
Lucius Annaeus Seneca 5BC-65AD, Roman tragedian, philosopher, and counselor to Nero, Epistles
#1
I consider a bad bottle of Heineken to be a personal insult to me.
Freddy Heineken, founder of Dutch beer giant
#2
It is a funny thing about life: if you refuse to accept anything but the best you very often get it.
W. Somerset Maugham 1874-1965, French-born English novelist, playwright, and short-story writer
#3
Quality is free, but only to those who are willing to pay heavily for it.
Philip Crosby 1926 2001, American business philosopher and writer on quality
#4
There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.
John Ruskin 1819–1900, English critic and social theorist
#5
It is the quality of our work which will please God and not the quantity.
Mahatma Gandhi 1869 – 1948, Indian deep thinker and constant experimenter
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